Job Description

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer.

Contract Details:
Type: Temporary
Pay: 22.02 per hour (PAYE) / 28.71 per hour (Umbrella)
Assignment Location - Northolt Housing Hub
Working Arrangements: Fully office based/onsite
Hours: Full time, 35 hours per week (Monday to Friday)

About the Role:
We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement.

This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies.

Key Responsibilities:
Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents
Deliver excellent customer service to residents and service users
Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers
Conduct estate inspections, home visits, and resident meetings
Work collaboratively with internal departments and external agencies to support vulnerable residents
Support residents with tenancy sustainment and signpost to relevant support services where appropriate
Respond to complaints, enquiries, and correspondence within agreed timescales
Monitor communal areas and ensure health and safety issues are addressed promptly
Assist with safeguarding vulnerable residents and making referrals where necessary
Support legal processes including court attendance and enforcement action where required
Maintain accurate records and ensure compliance with housing policies and legislation

Essential Skills and Experience:
Experience of managing Social Housing residents
Experience of delivering exceptional customer service
Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation
Ability to work as part of a team
Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners
Ability to problem-solve quickly and identify challenges and develop practical, effective solutions
Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships
Ability to plan, organise and produce work of a high standard
Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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