Job Description

Housing Services Manager

Location: West London

Contract: 3–6 Months

Working Pattern: Hybrid

We are currently supporting a respected Housing Association in their search for an experienced Housing Services Manager to join their team on an interim basis.

This is an excellent opportunity for a housing professional with a strong background in tenancy management, resident engagement, service delivery, and operational leadership.

Key Responsibilities

• Lead and manage operational housing services across a designated portfolio.

• Drive service improvement initiatives and enhance resident satisfaction.

• Oversee tenancy and estate management functions.

• Ensure compliance with housing legislation, regulatory requirements, and internal policies.

• Manage, motivate, and develop housing teams to deliver high-quality services.

• Handle complex tenancy and resident issues, ensuring timely and effective resolutions.

• Monitor service performance and implement continuous improvement strategies.

Candidate Criteria

• Proven experience in a Housing Services Manager, Neighbourhood Services Manager, or similar leadership role within social housing.

• Strong knowledge of tenancy management, estate services, ASB, and resident engagement.

• Experience managing and developing operational housing teams.

• Up-to-date understanding of housing legislation and regulatory requirements.

• Strong stakeholder management and communication skills.

• Ability to manage performance, drive service improvements, and deliver results in a fast-paced environment.

• Available to start at short notice or within a reasonable timeframe.

Why Apply?

• 3–6 month contract opportunity with potential extension.

• Opportunity to work with a respected Housing Association.

• West London-based role with hybrid working.

• Competitive day rate available.

• Chance to make an immediate impact within a busy and evolving housing service.

At Hyperion Partners, we specialise in connecting high-quality talent with leading organisations across the property and housing sectors. Whether you're looking for a fresh start, career progression, or a role that aligns with your strengths and aspirations, we're here to support you every step of the way