Job Description

Customer Service Advisor - Temporary Maternity Cover

Seymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract.

This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey.

The Role

As a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels.

Key Responsibilities

• Managing inbound customer enquiries via telephone, email and online channels
• Processing customer orders accurately and efficiently
• Resolving customer queries and complaints in a professional and timely manner
• Providing product and service information to customers
• Maintaining accurate customer records and updating internal systems
• Liaising with internal departments to ensure excellent customer outcomes
• Supporting the wider team with administrative and customer service tasks

About You

• Previous experience within a customer service or customer support role
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational abilities
• A positive, proactive, and customer-focused approach
• Comfortable using CRM systems and Microsoft Office applications
• Ability to work effectively both independently and as part of a team

What's on Offer

• £12.71ph, 37.5 hours per week (Monday to Friday)
• Friendly and supportive working environment
• Full training provided
• Opportunity to gain valuable experience within a successful business
• Convenient Telford location with on-site facilities

If you are a motivated customer service professional looking for your next opportunity and are available for a temporary maternity cover position, we would love to hear from you.

To apply or find out more, please contact Lydia at Seymour John.