Job Description

Temporary Customer Services Officer - Supported HousingLocation: PlymouthHours: 23.75 per week Monday-Friday, 9:00am-1:15pmContract: Starting ASAP Until 31 July 2026We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service.This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations.Key Duties:

• Act as the first point of contact for residents, visitors and enquiries
• Provide reception and administrative support
• Log and coordinate repairs and maintenance requests
• Maintain records, databases and routine reports
• Support rent payments and basic financial administration
• Arrange bookings and assist with meeting administration
• Promote safeguarding and maintain high service standards

• Strong customer service and communication skills
• Experience in administration and accurate record keeping
• Confident using Microsoft Office and IT systems
• Able to work independently and manage competing priorities
• Understanding of working with vulnerable people or complex needs

• Housing or supported housing experience