Job Description

Complaints Officer
9-5pm Monday - Friday
Tunbridge Wells
16ph

Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality.

As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery.

Key Responsibilities:

• First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations.
• Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation.
• Timely Customer Contact: Respond to phone calls, emails, and letters within set timescales to deliver exceptional customer service.
• Daily Enquiries: Manage day-to-day repair enquiries from the helpdesk, collaborating with contractors for timely issue resolution.
• Data Support: Assist with audits by providing accurate data and reports.
• Collaboration: Liaise with various departments, staff, and outside agencies to ensure cohesive operations.
• Continuous Improvement: Utilise customer feedback to enhance processes and move towards digital working.
• Standard Responses: Process letters and ensure compliance with company requirements.

Essential Skills:

• Proficient in Microsoft products, especially Excel.
• Strong experience in dealing with complaints and providing excellent customer service.
• Excellent administrative skills and experience processing letters and reports.
• Experience liaising with customers through various communication channels.
• Proven ability to analyse data and produce reports.

Key Competencies:

• Strong planning and organising skills.
• Exceptional communication abilities.
• Collaborative mindset and a willingness to work as part of a team.

Why work with Office Angels?

• Paid annual leave accrued from day 1
• Boost benefits including discounts on major brands and services
• Free eye care vouchers
• A reputable agency with 40 years in the market - opportunity to receive temps lunches, temp of the month awards and a tree planted when placed permanently

If you're ready to take on a rewarding role that allows you to shine, we'd love to hear from you! Apply today and be a part of our client's mission to deliver top-notch service!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.