Job Description

Housing Technical Officer

Pay: 13.98 PAYE / 17.63 Umbrella
Job Type: 2x contracts - 1x 3 months, 1x 12 months (potential extension)
Location:

Overview

To provide technical and business support services across Housing and Public Protection, including Environmental Health, Trading Standards, and Community Safety. The role supports front-line service delivery through administration, customer engagement, and back-office processes.

Day-to-Day Responsibilities

• Provide technical and administrative support across Housing and Public Protection services, including Environmental Health, Residential Services, Commercial Services, Community Safety, and Trading Standards
• Act as part of a professional team handling enquiries from customers, internal teams, and stakeholders
• Process complex back-office statutory functions, including grants and related processes
• Raise purchase orders, process invoices, and support financial administration
• Ensure all financial processes are compliant with internal regulations and approvals
• Accurately log service requests and escalate where required in line with service standards
• Support initial complaint handling and investigation activities as directed
• Signpost customers to relevant internal departments and external organisations
• Maintain accurate records and input data into service databases and management systems
• Compile and distribute statistical and performance data for internal and external reporting
• Deliver training and support to colleagues on service systems and processes where required
• Proactively identify opportunities to improve service efficiency and processes
• Manage correspondence and documentation, including scanning, filing, and record keeping

Skills & Experience Required

Essential:

• Previous administrative experience, including financial processes and IT systems
• Experience working in a busy, customer-focused environment
• Strong IT skills, including Word, Excel, and database systems
• Excellent written and verbal communication skills
• Ability to work collaboratively within a multi-disciplinary team
• Strong organisational skills with the ability to prioritise workload effectively
• Ability to follow procedures and maintain accurate records
• Confident engaging with a wide range of stakeholders and members of the public
• Self-motivated, with a proactive approach to work and continuous improvement

Desirable:

• Degree or equivalent in a science, environmental, business, or regulatory discipline
• Experience within a local authority or large organisation
• Knowledge of service management systems (e.g., Uniform)
• Experience with finance processes, debt recovery, or grants (e.g., Disabled Facilities Grants)
• Experience working towards targets and service outcomes

To apply for the Housing Technical Officer position, please submit your CV detailing your relevant experience.