Job Description

Job Advertisement: Client Service Representative

Location: Manchester

Working Pattern: Full Time

Duration: 6 months (Potential extension)

Our client, a leading global financial services organisation, is looking for a dedicated Client Service Representative to join their Wealth Services Operations team. This is an exciting opportunity to be part of a dynamic, next-generation ecosystem that leverages advanced data analytics and digital tools to create unparalleled wealth experiences for clients.

Key Responsibilities:

As a Client Service Representative, you will play a crucial role in enhancing the client experience by:

• Client Engagement: Independently assist clients by responding to complex inquiries via phone, email, and other channels regarding our client's products, services, and procedures.
• Technical Assistance: Address client questions about product features and provide technical support for complex issues escalated by junior team members.
• Issue Resolution: Research and resolve intricate operational or client issues while identifying trends and proposing effective solutions.
• Communication: Provide timely status updates on problem resolution and outstanding issues to various teams. Ensure inquiries are directed to the appropriate resources within the organisation.
• Process Improvement: Contribute ideas for improving team efficiency and assist in the coordination and implementation of process changes.

Qualifications:

To thrive in this role, we are looking for candidates who possess:

• A high school diploma or an equivalent combination of education and experience; a Bachelor's degree is preferred.
• Experience in financial services operations, wealth operations, and client service is highly desirable.
• Strong analytical skills, with a focus on data-driven decision-making.
• Excellent communication skills, both verbal and written, to effectively engage with clients and team members.
• A proactive approach to problem resolution and a commitment to delivering exceptional client service.

Why Join Us?

At our client, the culture fosters growth and success, making it an ideal environment for innovators. As a recognised leader in the financial services industry, the organisation influences a significant portion of the world's investible assets and is committed to driving transformative solutions that uplift communities worldwide.

By joining the team, you will have the opportunity to collaborate with talented professionals, utilise cutting-edge technology, and contribute to the future of finance. This is more than just a job; it's an opportunity to be part of something extraordinary.

If you're passionate about client service, have a keen interest in financial services, and are looking to make an impact, we invite you to apply for this exciting role.

Apply Today!

Take the next step in your career and join a team that values innovation and excellence. Submit your application now to become part of a forward-thinking organisation that is redefining the financial landscape.

This job advertisement is your gateway to a fulfilling career where your skills in client service, technical assistance, and process improvement will shine. We look forward to receiving your application!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.