Job Description

Resident Liaison Officer

Location: Nottingham

Type: Temporary (ongoing)

Salary: £18.50 - £20.73 per hour + paid mileage

We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.

This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role.

The Role

Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.

You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.

Key Responsibilities

Provide clear, professional and timely communication to residents throughout the works programme

Build positive relationships with tenants and residents

Arrange and manage resident appointments in line with works schedules

Explain the nature of the works, associated timescales and any changes or delays as they arise

About You

To be successful in this role, you will have:

Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Care or similar customer-facing role

Full UK Drivers License

Strong communication and interpersonal skills

The ability to build trust and rapport with residents from a range of backgrounds

Experience handling complaints and resolving issues in a professional manner

A proactive and approachable attitude

Strong administration and IT skills

Ideal Background

This opportunity would suit someone with experience working within:

Social housing

Customer/resident liaisonIf you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed).

Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing