Job Description

Resident Liaison Officer

Location: Nottingham
Type: Temporary (ongoing)
Salary: 18.50 - 20.73 per hour + paid mileage

We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.

This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role.

Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.

You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.

• Provide clear, professional and timely communication to residents throughout the works programme
• Build positive relationships with tenants and residents
• Arrange and manage resident appointments in line with works schedules
• Explain the nature of the works, associated timescales and any changes or delays as they arise

To be successful in this role, you will have:

• Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Care or similar customer-facing role
• Full UK Drivers License
• Strong communication and interpersonal skills
• The ability to build trust and rapport with residents from a range of backgrounds
• Experience handling complaints and resolving issues in a professional manner
• A proactive and approachable attitude
• Strong administration and IT skills

This opportunity would suit someone with experience working within:

• Social housing
• Customer/resident liaison

If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed).

Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing