Job Description

Location: Middlewich (Site Based) Salary: £24,784.50 per annum Contract: Temporary to Permanent

The Opportunity

My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service.

Working within a healthcare-focused environment, you'll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey.

Key Responsibilities

• Manage inbound and outbound calls relating to diabetic eye screening appointments

• Provide professional, friendly and empathetic support to patients

• Resolve enquiries and complaints efficiently, identifying suitable solutions where required

• Encourage patient attendance and engagement with screening programmes

• Accurately record all customer interactions and follow-up activities

• Maintain high standards of quality and compliance in line with national guidelines

• Work towards individual and team performance targets

• Build positive relationships with patients and colleagues alike

What We're Looking For

The successful candidate will be:

• Passionate about delivering outstanding customer service

• Confident communicating with people from all backgrounds

• Friendly, approachable and supportive in their manner

• Organised with strong attention to detail

• Able to handle sensitive conversations with professionalism and empathy

• A team player who enjoys helping others and contributing to a positive working environment

Essential Skills & Experience

• Previous customer service experience, ideally within a contact centre, administration or healthcare environment

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Good IT skills and the ability to accurately maintain records

• Ability to manage workload effectively in a fast-paced environment

What's On Offer

• Temp-to-perm opportunity with long-term career prospects

• Supportive and collaborative working environment

• Opportunity to join a leading healthcare services provider supporting the NHS

• Comprehensive training and ongoing career development

• Access to the Blue Light Card Scheme, offering discounts with thousands of retailers, restaurants, travel providers, and leisure brands for eligible healthcare workers.

• Opportunity to make a genuine difference to patients' healthcare journeys