Job Description

Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes.

Duties include;

• You will carry out tasks relating to the ending of tenancies and return of keys
• Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner
• Allocating properties in line with the Allocation Policy
• Offering properties efficiently to reduce property re-let times
• Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations
• Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss
• All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required
• Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner
• Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible

This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office

Please apply via CV