Job Description

Resident Liaison Officer

Harlow District Council

12 months, Full Time

£200 per day umbrella

Location: Harlow

Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car.

Job Purpose:

The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.

The Role:

Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.

Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.

Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.

Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.

Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.

The experience you will bring:

Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams.

Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals.

Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records.

Experience: Previous experience in a customer service or resident liaison role is often preferred.

Problem-Solving Skills: Ability to address and resolve resident issues proactively.