Job Description

Junior customer relationship management platform & Systems Admin
PCD300176

JOB OVERVIEW:
What’s the fastest game bird in Europe? This was the question that inspired the founding of the organisation (the organisation) back in 1955. Starting with a single book published from a room above a gym, the organisation has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo, and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media, and live events.
The organisation is embarking on a significant period of technical transformation and needs a passionate problem-solving Junior customer relationship management platform & System admin to join the team.
Reporting into the customer relationship management platform & System admin you will be responsible for supporting and maintaining the organisation customer relationship management platform suite of products and associated software that the organisation staff use daily to perform their roles.
You will provide support in the implementation of new processes, systems, or features by working with various teams within the organisation.
The role involves a wide variety of tasks such as setting up new accounts, creating training documentation and training users, configuration of software, testing newly developed software features and maintaining key system data (e.g., Country lists)
Your days will be varied, and you will build knowledge in topics you never imagined, so if you are a solution oriented, creative thinker and have a thirst to continuously learn then this could be the job for you!
Also, the bird was the Golden Plover. In case you were wondering...

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• customer relationship management platform Configuration and Customization.
• Monitor the performance and health of the software.
• Assist IT support team in management of user access to certain systems and manage user access, roles, profiles, and permission sets to ensure proper data security.
• Assist in maintaining simple automation tools such as flows, email templates, and validation rules.
• Support data maintenance tasks including imports/exports, deduplication and data quality monitoring using tools like Data Loader or Data Import Wizard.
• Provide support to end-users helping them troubleshoot software related issues.
• Update documentation on system configuration, procedures and troubleshooting steps to create a knowledge base.
• Document requirements, workflows, and business processes.
• Assisting in problem-solving by conducting research, gathering information, and proposing solutions to business challenges.
• Provide training to end-users on new features, enhancements, and best practices within customer relationship management platform.
• Stay informed about customer relationship management platform releases, new features, and industry trends to provide recommendations for continuous improvement.
• Maintain key drop-down lists ensuring consistency across our systems (e.g., Country, Industry, Organisation type lists)
• Maintain the application process pages and new changes as required.
• Work with the Analyst and Tester to test new software features and process changes.

OTHER KNOWLEDGE SKILLS AND ABILITIES:
• customer relationship management platform administrator certification
• Knowledge of using server operating system and O365 suite
• Tangible experience as a junior system admin or a similar role
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills
• User management
• Strong attention to detail
• Strong documentation skills
• Learning agility - able to learn new technology and adapt to changes in IT environment.
• Ability to work in a fast-paced environment with minimal supervision.
Desired
• Ability to remain calm under pressure.
• Desire to learn and inquisitive mind.
• Positive energy and a can-do attitude.
• Self-managing and can work effectively with little supervision.

KEY RELATIONSHIPS:
• customer relationship management platform & System admin
• Development Team, Scrum Master and Business Analyst/Tester
• IT infrastructure team
• Director of Digital Technology and IT
• VP Operations
• Project Office