Job Description

CCTV Operative
PCD300210

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. Youll be working in a vibrant, high-footfall retail environment that requires constant vigilance and proactive engagement. The centre is home to a diverse mix of shops, restaurants, and public spaces, making customer interaction and situational awareness key components of the role.
The CCTV Controller is responsible for managing the operational requirements of each shift in alignment with customer expectations and contractual obligations. This role is central to maintaining consistently high standards of security, safety, and customer service throughout the site. Youll be expected to respond swiftly to incidents, coordinate with on-site teams, and ensure the smooth running of daily operations in a dynamic and fast-paced setting.
Information
• Position:CCTV Operator
• Location:London (W5)
• Pay Rate:£18 per hour
• Hours:Average 42 hours per week
• Shifts:4 On 4 Off - Days & Nights
• SIA CCTV Licence required.
• SIA Door Supervisor Licence required.
• CCTV security experience required.
• Excellent PC skills and Microsoft knowledge required.
• Experience of working in a demanding, high-pressure environment
• Excellent understanding of access control & CCTV systems
• Customer focused, with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Excellent written and verbal communication.
• Self-motivated and able to work on own initiative.
• Team player, who will support colleagues and provide ideas to improve service delivery.
• Ability to think and act quickly in emergency incidents or under pressure.
• Deliver and encourage outstanding customer service delivery.
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager
• To monitor the CCTV cameras within the Security Control Room
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
• Prepare and maintain the Security Control Room equipment for operational use.
• Ensure the Security Control Room is kept tidy.
• To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
• To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
• Inspect equipment for failures and faults, reporting these in line with procedures.
• Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed.
• Reporting any discrepancies on the MyTAG system to your Duty Security Manager & Security Manager
• Producing site access control passes
• Responsible for the administration of lost & found property.
• Book on all members of the security team correctly at the start of each shift
• Check SIA licences & CIS IDs of all oncoming team members
• Report any issues or incidents to the Duty Security Manager or Security Manager
• Respond to all incidents in line with policies and procedures.
• Ensure all incidents and issues are formally investigated and recorded.
• Assist the Duty Security Manager and Security Manager as per the needs of the site.
• Provide effective support during incidents and lead incident response in the Duty Security Managers absence.
• Maintain a high level of morale and discipline within the team, taking into consideration their welfare.
• Carry out training with Security Officers and ensure that there are suitable personnel on your shift able to step up and cover your role.
• To cover for the Duty Security Manager in any instance of absence
• Monitor, report and update the site training matrix.

Benefits
• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!