Job Description

The Associate Director of HR Operations is responsible for leading the delivery of key strategic and operational objectives against both the People Services and Trust performance frameworks ensuring the performance against key indicators, are met on a regular and consistent basis.

The post holder will provide professional leadership, shaping and determining the direction of the operational functions of HR including Resourcing (permanent and temporary staffing), Employee Relations, Medical staffing, Occupational Health and Wellbeing and the Psychological Support and Counselling Service, across a workforce of c12,000. The role also requires the post holder to engage effectively with service users and be the HR project lead for high profile, Trust-wide projects helping the Trust to achieve our goal of a Great Place to Work.

They will ensure that services are responsive, effective and efficient in the delivery of first-class customer service and identify where improvement or transformation is required. They will use Patient First continuous improvement methodology to create sustainable, embedded improvements and they will provide leadership for the introduction of technological solutions and tools, where appropriate.

Operating effectively within the governance framework of the Trust the post holder will establish and ensure that effective and appropriate HR policy, practice, and systems, are in place to deliver high quality, consistent and expert HR advice and support. They are responsible for ensuring a proactive partnership approach to both Trust employee relations and working with System Partners

PEOPLE OPERATIONS MANAGEMENT

With the support of the direct reports to the role, manage the teams which directly influence the employee experience and make up People Operations with a focus on embedding a ‘restorative’ culture in the context of Just and Learning.

Role model the Trust values with the team to provide a clear direction for all staff, with a focus on inclusion, compassion, kindness and professionalism. Drive a culture of improvement, innovation and change through the skills of the team.

Provide effective and timely guidance and advice to senior teams on employment terms and conditions, policies and procedures and employment law matters, ensuring a consistent approach Trust wide.

Provide expert HR support to investigating officers for serious and complex cases; often at the most senior level and involving medical staff, including coaching to ensure documentation is produced to a high standard.

Assess the risks associated with complex and sometimes unique employment situations, particularly in relation to the cost and publicity implications of employment tribunals, exercising sound judgement in advising / recommending an appropriate course of action.

Expert panel member for medical and non-medical disciplinary/grievance/other associated panels, providing guidance, support and judgements to analyse, interpret and resolve highly complex and multi-factorial cases where there is no precedent set. Play a lead role in the management of the internal appeals systems within the Trust.

Provide support to the designated Care Group or Corporate Directorate in any complex organisational change programmes including TUPE and responsible for managing any settlement conversations, redundancy processes and tribunal proceedings from within the designated Care Group or Corporate Directorate.

Develop papers/proposals for workforce matters that require knowledge, oversight or intervention from Trade Union/Staff Side colleagues, and present to the local negotiating committees (Trust Staff Side Partnership Forum and Medical Joint Local Negotiation Committee- JLNC) where necessary