Job Description

Location: Tamworth
Contract Type: Temporary (12 Weeks) with Potential Extension
Pay Rate: 12.71 per hour, plus 2.49 per hour weekend uplift for Saturday and Sunday shifts

Are you passionate about delivering outstanding customer service and helping people find solutions? We are currently recruiting Contact Centre Agents on behalf of our client in Tamworth. This is an excellent opportunity to join a friendly and supportive team, providing exceptional service to customers while gaining valuable experience within a fast-paced contact centre environment.

This role is initially offered on a 12-week temporary basis, with the possibility of extension depending on business requirements.

As a Contact Centre Agent, you will play a vital role in ensuring customers receive a professional and efficient service. Your responsibilities will include:

• Handling inbound and outbound customer calls in a professional and friendly manner.
• Booking and managing repair and replacement appointments.
• Providing accurate information and resolving customer queries effectively.
• Updating customer records and maintaining accurate information within internal systems.
• Liaising with internal departments to coordinate appointments and ensure service delivery.
• Delivering a positive customer experience at every interaction.
• Working to service standards and maintaining high levels of accuracy.

We are seeking enthusiastic and customer-focused individuals who can thrive in a busy contact centre environment.

• Excellent communication and interpersonal skills.
• Strong customer service focus with a positive and professional attitude.
• Good organisational skills and the ability to multitask effectively.
• Basic computer literacy and confidence using multiple systems.
• Ability to work independently and as part of a team.

• Previous contact centre or customer service experience.
• Experience handling customer enquiries over the telephone.

• Competitive hourly pay.
• Additional weekend shift uplift.
• Supportive and collaborative working environment.
• Comprehensive training and induction programme.
• Opportunity to gain valuable customer service experience.
• Potential contract extension based on business needs.

Working Pattern:

• Saturday: 8:00am - 4:00pm
• Sunday: 8:00am - 4:00pm
• Monday: 8:00am - 4:00pm

Working Pattern:

• Saturday: 2:00pm - 10:00pm
• Sunday: 2:00pm - 10:00pm
• Monday: 12:00pm - 8:00pm

37.5 Hours Per Week

Monday to Friday, working on a rotating three-week shift pattern:

• Week 1: 8:00am - 4:00pm
• Week 2: 9:00am - 5:00pm
• Week 3: 10:00am - 6:00pm

Please note: Full-time positions are permanently office-based in Tamworth.

Successful candidates appointed to the part-time roles will be required to attend approximately two weeks of induction and training at the Tamworth office.

Training hours will typically be:

• 9:00am - 5:00pm

Flexibility can be offered around daily training hours where required. Once fully trained and confident in the role, part-time employees will transition to remote working.

If you're a motivated individual who enjoys helping customers and wants to be part of a dedicated and supportive team, we'd love to hear from you. Join us and make a real difference to customers every day.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.