Job Description

Vibe Recruit is currently recruiting for a Customer Service Coordinator on behalf of our client based in Maidenhead. This is an excellent opportunity for a customer-focused individual looking to join a supportive team within the healthcare sector.

Key Responsibilities

• Provide exceptional customer service to patients and healthcare professionals.
• Arrange patient deliveries via telephone and email.
• Respond to patient and stakeholder enquiries, resolving queries efficiently and professionally.
• Accurately log all patient and healthcare professional communications using the internal database.
• Manage your daily workload as delegated by the Lead Coordinator.
• Communicate effectively with internal and external stakeholders via telephone and email.
• Meet individual and team performance targets.
• Update and maintain accurate patient records.
• Process chemist orders and coordinate prescription collections.
• Provide first-line support with pump troubleshooting and arrange equipment uplifts.
• Carry out additional administrative duties as required.

About You

To be successful in this role, you will have:

• Excellent customer service and communication skills.
• A confident and professional telephone manner.
• Strong administrative and organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a busy environment.
• Good IT skills and experience using databases or CRM systems.
• A positive attitude and the ability to work well as part of a team.
• Previous experience within customer service, administration or healthcare is desirable but not essential.

What's on Offer?

• Location: Maidenhead
• Standard shifts: 08:00-16:30 or 09:00-17:30
• Rotational shifts every 2 months: 10:00-18:30 / 11:30-20:00
• 37.5 hours per week1 Saturday per month, 09:00-13:00 (paid at x1.75 overtime rate)
• Pay: 13.50 per hour
• Pay Frequency: Monthly
• Full-time, ongoing opportunity.
• Friendly and supportive team environment.
• Opportunity to build a rewarding career within the healthcare sector.

If you have a passion for delivering excellent customer service and are looking for your next opportunity, we'd love to hear from you.

Apply today with Vibe Recruit! or call Gemma for more information on (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy.