Job Description

Service Administrator

Location: Wishaw

Salary: 13.85 per hour

Duration: Temporary Contract (6-12 Months) Potential Permanent Opportunity

Hours: Monday - Friday 8:00am - 4:30pm

Are you an organised and customer-focused administrator looking for your next opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we would love to hear from you.

Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment.

The Role

As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for coordinating jobs, scheduling technicians, managing customer enquiries and ensuring all administration is completed accurately and efficiently.

Key Responsibilities

• Acting as the first point of contact for customers via telephone and email
• Providing outstanding customer service and maintaining strong customer relationships
• Handling new job enquiries and gathering fault information
• Planning and scheduling repair jobs for technicians
• Creating and processing work orders
• Raising purchase orders and processing timesheets
• Updating Excel reports and departmental trackers
• Managing service-related documentation and records
• Liaising with customers and providing regular updates on job progress
• Supporting the wider Service Department with general administrative duties

About You

We're looking for a highly organised individual who can manage multiple priorities while maintaining excellent attention to detail.

The ideal candidate will have:

• Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role
• A good understanding of the motor trade industry
• A technical mindset and willingness to learn
• Excellent communication and customer service skills
• Strong organisational and time management abilities
• Confidence working in a fast-paced environment
• Proficiency in Microsoft Office, including Outlook, Excel and Teams
• Experience using SharePoint and OneDrive
• Knowledge of Movex and SAP would be advantageous, although not essential

What's on Offer?

• Competitive pay rate of 13.85 per hour
• Full-time hours, Monday to Friday
• Immediate start available
• 6-12 month temporary contract
• Potential opportunity for permanent employment
• A varied and busy role within a reputable organisation
• Supportive team environment

If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.

Apply today with your CV and take the next step in your career. We look forward to hearing from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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