Job Description

Location: Winsford
Hours: 9:00 AM - 5:00 PM
Rate: 13.85 PAYE
Contract: 3+ Months (Temp to Perm Opportunity)
Hybrid Working: 3 days in the office, 2 days from home

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers

• Logging and managing maintenance jobs accurately via the helpdesk system

• Liaising with engineers, subcontractors, and suppliers

• Raising, sending, and following up on quotes

• Providing updates to clients and managing job progression from start to finish

• Escalating urgent or overdue issues appropriately

• Maintaining clear and accurate records

• Preparing basic reports

• Monitoring and managing SLAs and KPIs where deadlines are at risk

• Triaging incoming requests to ensure they are logged with the correct priority

• Dealing with invoicing

• Updating client portals and systems in line with contractual requirements

About You

• Previous experience in a helpdesk, facilities, maintenance, or customer service role

• Confident telephone manner and professional written communication

• Strong organisational skills with good attention to detail

• Able to prioritise workloads and manage multiple tasks

• Comfortable using IT systems such as Outlook, job management systems, Excel, etc.

• Calm under pressure and able to deal with challenging situations professionally

What We Offer

• Stable role within the company

• Supportive team environment

• Training and development opportunities

Essential Requirement

• Previous scheduling experience

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.