Job Description

Helpdesk Coordinator

Location: Winsford

Hours: 9:00 AM - 5:00 PM

Rate: £13.85 PAYE

Contract: 3+ Months (Temp to Perm Opportunity)

Hybrid Working: 3 days in the office, 2 days from home

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.

Key Responsibilities

Answering incoming calls and emails from clients, subcontractors and engineers

Logging and managing maintenance jobs accurately via the helpdesk system

Liaising with engineers, subcontractors, and suppliers

Raising, sending, and following up on quotes

Providing updates to clients and managing job progression from start to finish

Escalating urgent or overdue issues appropriately

Maintaining clear and accurate records

Preparing basic reports

Monitoring and managing SLAs and KPIs where deadlines are at risk

Triaging incoming requests to ensure they are logged with the correct priority

Dealing with invoicing

Updating client portals and systems in line with contractual requirements

About You

Previous experience in a helpdesk, facilities, maintenance, or customer service role

Confident telephone manner and professional written communication

Strong organisational skills with good attention to detail

Able to prioritise workloads and manage multiple tasks

Comfortable using IT systems such as Outlook, job management systems, Excel, etc.

Calm under pressure and able to deal with challenging situations professionally

What We Offer

Stable role within the company

Supportive team environment

Training and development opportunities

Essential Requirement

Previous scheduling experience

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy