Job Description

Junior Service Integration and Management Analyst
London
£37. 5K–£46. 5K a year
Full–time
PCD310166

Job description
Junior Service Integration and Management Analyst 3 days ago Be among the first 25 applicants Job Summary

The role
of Junior SIAM Analyst, within the SIAM team, is a pivotal position within the organisation Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information and Service Management activities to the organisation Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that the organisation Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. Job Summary

The role
of Junior SIAM Analyst, within the SIAM team, is a pivotal position within the organisation Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information and Service Management activities to the organisation Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that the organisation Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this broad role is to support the ongoing development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all the organisation Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. 

Main duties of the job The Successful Candidate Will Play a Key Role In Supporting The Continuing Development And Operation Of a Structured, ITIL- Aligned Service Management Framework By: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e. g. Problem Management, MIM, CSI, Service Reporting and others. Collaborating with internal IT and Business teams, as well as third-party suppliers to ensure smooth service delivery and issue resolution. Supporting and co-facilitating process improvement workshops and training sessions. Producing and analysing reports on performance, service, and departmental expenditure. Maintaining and updating operational documentation, knowledge documentation and IT processes and procedures. Contributing to policy development and ensuring alignment with ISO and Cyber Essentials standards. Supporting IT and business users in adopting new tools, processes and ways of working. Monitoring and escalating issues, risks, and progress through appropriate channels. Assisting in the automation and analysis of internal and supplier reports. Providing excellent customer service and responding to enquiries across multiple channels.

About us
The organisation Resolution is a not-for-profit arms length of the organisation working for health care providers to resolve claims fairly and to share learning across the organisation and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. the organisation Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English the organisation Trusts and other commissioners and/or providers of the organisation care. Details Date posted 23 June 2025 Pay scheme Agenda for change Band Band 6 Salary £45, 000 to £54, 000 a year Contract Fixed term Duration 24 months Working pattern Full-time, Flexible working, Home or remote working Reference number 000205 Job locations London/Hybrid London Greater London E14 4PU