Job Description

Repairs Administrator

I am looking for an experienced and organised Repairs Administrator to join a busy and growing team. This is a fast-paced role that requires excellent communication, strong administrative skills, and previous experience within the housing repairs sector.

Key Responsibilities

Managing and scheduling reactive and planned maintenance works.

Raising and processing repair orders.

Liaising with tenants, operatives, subcontractors, and clients to ensure repairs are completed efficiently.

Monitoring outstanding jobs and ensuring service level agreements (SLAs) are met.

Updating internal systems with accurate information and maintaining detailed records.

Handling incoming calls and emails professionally, resolving queries where possible.

Assisting with compliance and performance reporting as required.

Essential Requirements

Previous experience in a repairs administration role within social housing, local authority/council, housing association, or responsive repairs and maintenance (R&M) is essential.

Strong understanding of responsive maintenance processes and repairs terminology.

Experience using repairs management systems (such as Northgate, DRS, MRI, Orchard, or similar) is advantageous.

Excellent organisational skills with the ability to prioritise a busy workload.

Strong communication and customer service skills.

Good IT skills, including Microsoft Office.

Desirable

Experience working for a contractor delivering repairs and maintenance services to housing providers.

Knowledge of KPI monitoring and service level agreements.

Experience coordinating operatives or scheduling repairs