Job Description

I am looking for an experienced and organised Repairs Administrator to join a busy and growing team. This is a fast-paced role that requires excellent communication, strong administrative skills, and previous experience within the housing repairs sector.

• Managing and scheduling reactive and planned maintenance works.
• Raising and processing repair orders.
• Liaising with tenants, operatives, subcontractors, and clients to ensure repairs are completed efficiently.
• Monitoring outstanding jobs and ensuring service level agreements (SLAs) are met.
• Updating internal systems with accurate information and maintaining detailed records.
• Handling incoming calls and emails professionally, resolving queries where possible.
• Assisting with compliance and performance reporting as required.

• Previous experience in a repairs administration role within social housing, local authority/council, housing association, or responsive repairs and maintenance (R&M) is essential.
• Strong understanding of responsive maintenance processes and repairs terminology.
• Experience using repairs management systems (such as Northgate, DRS, MRI, Orchard, or similar) is advantageous.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office.

• Experience working for a contractor delivering repairs and maintenance services to housing providers.
• Knowledge of KPI monitoring and service level agreements.
• Experience coordinating operatives or scheduling repairs.