Job Description

Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)

Start Date: From 13th July (subject to change)

Contract Type: Temporary

Pay Rate: 14.00 per hour (Day Shifts) 15.00 per hour (Night Shifts)

We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.

This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time.

• Shift 1: 12:00am - 7:00am
• Shift 2: 6:00am - 12:00pm

Due to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding.

As a Customer Support Specialist (Data Breach Response), you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.

Your key responsibilities will include:

• Handling inbound customer enquiries in Japanese and English
• Responding to frequently asked questions regarding data breach incidents
• Providing clear and empathetic communication to customers
• Explaining privacy and data security information in an easy-to-understand manner
• Following strict data protection and security procedures
• Maintaining accurate records of customer interactions
• Working collaboratively with a supportive team in a fast-paced environment

• Fluent Japanese and English language skills (spoken and written)
• Excellent communication and customer service abilities
• A calm, professional, and empathetic approach
• Ability to remain resilient when dealing with sensitive situations
• Strong attention to detail and adherence to processes
• Previous contact centre, customer service, or support experience is desirable but not essential

• Competitive hourly rates
• Flexible hybrid working arrangement
• Opportunity to transition to remote working
• Comprehensive training and support
• Gain experience supporting a high-profile campaign
• Work within a collaborative and supportive team environment

If you are a fluent Japanese speaker with a passion for helping others and delivering exceptional customer support, we would love to hear from you.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.