Job Description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis, covering early (8AM - 4PM) and late (2PM - 10PM) shifts. Temporary cover is required for approximately 2 months.

In this position, you will be expected to;

- Hold a caseload of 6 key clients and conduct key working sessions resulting in short-term support plans

- Complete comprehensive risk and needs assessments

- Build strong relationships with individuals and professionals to ensure tailored, wraparound support

- Provide 1:1, group, and community support, including advocacy, life skills development, and confidence-building work

- Respond with compassion to the challenges of complex needs within a psychologically informed environment

- Respond to referrals promptly, using assessments as a foundation for building trust and showing a consistent support approach

- Enable people to move through services smoothly, removing barriers where possible

- Support clients to reconnect to their local authority areas, resettle into longer-term accommodation, or access other relevant services

- Apply specialist knowledge (e.g. around substance use or mental health) to risk assessments and safety planning

- Build positive working relationships with external partners and internal teams to support coordinated care

- Assist residents in claiming and maintaining benefits and managing rent responsibilities

- Carry out room checks and health & safety tasks with sensitivity, respecting personal space and experiences

- Monitor rent accounts with the housing team, following up on discrepancies

- Use trauma-informed approaches during housing management activities

Please note: this role involves lone working.

To apply for this role, you must have;

- Experience working with homelessness

- Experience helping people to identify personal goals and supporting them through a process of change

- Experience managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations

- Experience working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes

- Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience

- Understanding of professional boundaries and their importance when delivering trauma-informed support

- A non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach

- Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks