Job Description

Customer Service Administrator
13.00 per hour, Albourne, Monday to Friday 9:30am - 1:30pm (20 hours), Temporary, office-based, on-site parking, casual dress

The Role
An opportunity has arisen for a Customer Service Administrator to join a busy utilities business on a temporary basis due to increased workload. Reporting to the Customer Liaison Manager, this part-time, office-based role will involve supporting customer communications, handling enquiries and providing administrative support within a fast-paced environment. The Customer Service Administrator will play a key role in managing inbound queries and ensuring accurate information is recorded and passed to the wider team.

• Triage incoming calls from customers regarding local gas works
• Asking pre-defined questions and accurately recording responses in Excel
• Passing relevant information to management teams
• Supporting with call-backs and follow-up emails after initial training
• Preparing customer communication materials such as flyers
• Typing up site visit notes and updating documentation
• Assisting with updating notices and general office information
• Filing and maintaining organised records
• Supporting day-to-day administrative tasks within the office

Requirements
The successful Customer Service Administrator will have previous experience in a customer service or administrative role, with strong communication and organisational skills highly desirable. You will be confident handling inbound calls, recording information accurately, and working within structured processes. Experience using Microsoft Office packages, particularly Excel and Outlook, is highly desirable. A proactive and adaptable approach is important in this varied role, as is the ability to work independently within a small team. Due to the location, own transport is highly desirable. This role could suit someone who has worked as a Customer Service Assistant, Office Administrator or Call Handler.

Company Information
You will be joining a growing utilities business operating within infrastructure and gas works projects. The organisation is focused on delivering essential services to local communities and offers a structured and supportive working environment.

Package

• 13.00 per hour
• Monday to Friday, 9:30am - 1:30pm
• Temporary assignment with immediate start available
• Office-based role in Albourne
• On-site parking
• Casual dress code
• Full induction and training provided
• Weekly pay
• Holiday pay
• Pension contributions (after qualifying period)

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.