Job Description

User Researcher

6-Month contract - Inside IR35 - up to 580 per day

London based - hybrid working - 3 days a week onsite

Must have current and active SC Clearance

Government sector - Must have previous experience

Key Responsibilities:

• Plan, lead, and deliver user research for public service in Discovery,
• Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights
• Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
• Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
• Collaborate with cross functional teams - Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.
• Communicate findings to varied audiences-through visual artefacts, research reports, presentations, and stakeholder playbacks
• Facilitate research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment
• Conduct generative user research to gather insights about user needs and behaviours.

Skills:

Must have

• Excellent experience advocating for and working within GDS service standards.
• Create engaging narratives and stories based on research findings to communicate insights effectively.
• Strong portfolio or case studies showing research that informed successful service or product outcomes
• Experience in user research or service design, even in non-specialist roles.
• Strong storytelling skills with an ability to present complex information clearly.
• Familiarity with creating user journey maps or E2E diagrams is a plus.
• Excellent communication and collaboration skills.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.