Job Description

Maternity Cover - Sales Support (6 months)

£28,000 | Mon-Fri 08:00-16:30- Henstridge/ Templecombe

My client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.

The role

This position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.

Key responsibilities (approx. workload split)

Order processing & amends - 30%

Customer enquiries (phone, web forms & emails) - 15%

MSDS requests & checks - 15%

Customer portal administration - 6%

Sample requests - 6%

Transport control - 6%

Case files (complaint processing) - 6%

SOP administration - 3%

Price list production - 3%

Dashboard upkeep - 3%

Data uploads - 3%

Report production (e.g. CBAM reports) - 3%

Desired skills & experience

Strong and natural computer skills, especially Microsoft Office applications

Especially competent in Excel

Good customer care skills

Ability to solve customer issues with maximum customer satisfaction

Previous experience in a similar role would be an advantage

Good mathematical skills

The person

Very strong attention to detail with a high level of accuracy

Ability to quickly learn new skills

Positive attitude to problem solving

Strong team player

Good task/time management

What's on offer

£28,000 salary

Monday to Friday, 08:00-16:30

6-month maternity cover

26 days holiday plus bank holidays

8% pension

Free parking