Job Description

Account Co-Ordinator

Location: Telford

Contract: Temporary

Hours: Monday to Friday 15:00 - 23:00

Salary: 13.50 per hour

About the role

We're looking for a highly organised, proactive Account Coordinator to support the Account Manager and wider team in providing a consistently high level of service to our clients. This role supports day-to-day account administration, coordinates temporary worker processes, keeps records accurate and up to date, and acts as a key contact for both clients and workers to ensure smooth and compliant delivery.

Key responsibilities

Coordinate temporary workforce activity, including candidate sourcing, onboarding, inductions, managing starters/leavers, recording absences, and supporting return-to-work processes.

Compile and submit timesheet and payroll information accurately and on time, working with payroll/HR to investigate and resolve any discrepancies.

Support labour planning and allocation to match client requirements; track attendance and performance against KPIs and produce daily updates/metrics.

Handle day-to-day queries from workers and clients (e.g., pay, holiday, attendance, contract queries), escalating more complex matters to the Account Manager as needed.

Complete and record right-to-work checks and other compliance requirements before workers are scheduled and before payroll is processed.

Create job adverts, review applications, arrange interviews and inductions, and register new temps on the ATS.

Provide occasional out-of-hours support where required for urgent issues such as no-shows and short-notice cover.

Identify opportunities to improve ways of working, administration, record management and the overall candidate/worker experience.

Essential skills and experience

Strong administration capability with excellent accuracy and attention to detail.

A customer-focused mindset and confidence building relationships with a range of stakeholders.

Strong planning and prioritisation skills, able to meet deadlines in a fast-paced environment.

Competent with Microsoft Office and able to pick up ATS/payroll/HR systems quickly.

Clear written and verbal communication.

Previous experience in recruitment, temporary workforce coordination, or on-site account support is highly advantageous.

What we offer

Structured learning and development with clear progression opportunities.

A supportive, values-driven culture with modern systems and tools.

Additional information

We are committed to equal opportunities and welcome applications from all backgrounds.

Applicants must have the right to work in the UK.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.