Job Description

Product Manager - Customer Insight Platform (CIP)

Location: Telford (Primary Base) / Hybrid with travel to London & Stratford as required

Duration: 6 Months Rate: £400 IR35

Status: PAYE Only

Clearance: BPSS Required

Please note: BPSS clearance is required for this position. The role is offered on a PAYE basis only in line with client requirements.

Your New Role

We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP).The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling the use of customer interaction data at scale. A new workstream, known internally as Flocking and within HMRC as the Adaptive Detection System for Counter Fraud, is being established to transform fraud detection capabilities across HMRC.

This innovative programme aims to move fraud detection from reactive, rules-based approaches to a proactive, automated capability that identifies organised fraud networks and hidden relationships across large-scale datasets. The platform will enable investigators to uncover complex fraud patterns across banking, VAT, Self-Assessment, PAYE and other services in hours rather than weeks.

As Product Manager, you will lead the Discovery and Alpha phases, helping to define the product vision, roadmap and strategic direction before supporting planning, estimation and business case development for the subsequent build and live phases.

Essential Experience

Proven experience creating and communicating a compelling product vision

Extensive experience managing complex digital or data products throughout their lifecycle

Experience working in Agile, Lean and Continuous Delivery environments

Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases

Strong stakeholder management skills across technical and non-technical audiences

Experience defining product metrics and using data to drive prioritisation and decision-making

Ability to build and maintain product roadmaps aligned to wider organisational strategies

Experience working with multiple engineering, DevOps and data platform teams

Strong backlog management and prioritisation expertise

Experience writing epics, user stories and acceptance criteria

Ability to build consensus across diverse stakeholder groups

Experience working within large-scale data, analytics or insight-driven environmentsKey Skills

Product Management

Customer-Centred Design

Agile & Lean Delivery

Data-Driven Decision Making

Product Strategy & Roadmapping

Stakeholder Management

Team Leadership & Coaching

Commercial & Supplier Management

Incident Management

Workshop FacilitationTools & Technologies

Jira

Confluence

Collaborative visualisation and modelling tools

Data analytics and exploration tools such as:

Splunk

Google Analytics

SupersetWhat You'll Get in Return

Opportunity to work on a high-profile Government counter-fraud programme

Involvement in a major data and analytics transformation initiative

Collaborative environment working alongside multidisciplinary agile teams

Exposure to large-scale data platforms and advanced analytics capabilities

Hybrid working arrangement with a mix of remote and onsite collaborationWhat You Need to Do Now

If you're an experienced Product Manager with a strong background in digital products, data platforms and Agile delivery, and you're looking to contribute to a nationally significant fraud detection programme, please apply now with your latest CV.

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