We are looking for an organised, customer-focused
Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing.
As a
Housing Register Officer, you will play a key role in maintaining an accurate and fair
housing register, assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process.
About the RoleYou will be responsible for assessing new
housing applications, reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements.
Key Responsibilities- Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy.
- Verify applicant information, including identity, residency, income, medical information, and housing circumstances.
- Determine eligibility, qualification, and priority banding based on evidence and policy.
- Review changes in applicants' circumstances and reassess applications where required.
- Communicate decisions clearly, providing advice on housing options and review rights where applicable.
- Maintain accurate and up-to-date records using the housing management system.
- Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders.
- Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams.
- Support the administration of choice-based lettings and nomination processes where required.
- Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards.
About You- Experience working within housing, customer services, local government, or a similar public service environment.
- Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area.
- Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively.
- Strong organisational skills and the ability to manage a busy workload while meeting deadlines.
- Good analytical and decision-making skills with excellent attention to detail.
- Experience interpreting policies and applying them consistently and fairly.
- Confidence using IT systems and Microsoft Office applications.
- A commitment to delivering fair, inclusive, and customer-focused services.
If you have the relevant skills then please apply today!