Job Description

Contract: 6‑month initial contract

Location: Birmingham

Hays is excited to be partnering with a local council to build a brand-new Customer Master Data team. This is a fantastic opportunity to be part of something new from day one-helping shape processes, improve data quality, and directly support service delivery across the council and trust.

🌟 Why Join?

You'll play a key role in developing a new team that will in ensuring the accuracy, integrity, and compliance of customer data used across essential public services. Your work will help streamline operations, improve decision‑making, and contribute to high‑quality customer experience across the organisation.

📌 Key Responsibilities

As part of the Customer Master Data Service, you will:

Deliver accurate, high‑quality customer data services for the council and trust.

Process new and updated customer records to agreed standards and deadlines.

Verify customer information to meet corporate, financial, and legislative requirements.

Identify and escalate any potential fraud concerns.

Ensure full GDPR compliance and maintain strict confidentiality at all times.

Support the production of management information and compliance reports using Oracle.

Utilise tools such as Power BI, Excel, and SQL to support reporting and data integrity tasks.

✨ Who We're Looking For

We're seeking candidates who have:

Strong attention to detail and accuracy.

Strong experience of Excel

Confidence working with business systems (Oracle experience desirable).

Excellent communication skills and a customer‑focused approach.

Ability to work proactively in a fast‑paced, transactional environment.

Awareness of GDPR, data governance, and financial processes.

Skills in Power BI, Excel, and dashboards (SQL experience a plus).

📩 Apply Now

If you're looking to be part of a newly established team and contribute to delivering high‑quality customer master data services within a respected local authority, please send your updated CV!

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