Job Description

Repairs Complaints and Legal Officer

Hillingdon

£21.41ph

Full time

Key Responsibilities

• Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.
• Carry out quality inspections of completed repair works.
• Liaise with contractors and internal teams to ensure remedial works are completed promptly.
• Monitor service performance and produce management reports.
• Investigate service issues and recommend process improvements.
• Support budget monitoring, contractor payments and procurement processes.
• Maintain accurate records and ensure compliance with council policies and service standards.

We're looking for someone who has:

• Experience within housing repairs, property maintenance or a similar environment.
• Knowledge of complaints handling and legal disrepair processes.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience producing reports and analysing performance data.
• A collaborative approach with the confidence to work with contractors, colleagues and residents.

To find out more information please contact

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency