Job Description

Your new companyYou'll be working for a public sector organisation based in central and north central Bristol.Work PatternThis position will be starting in August 2026 08:30 to 16:30 Monday to FridayOn siteTemp Duration 6 weeksYour new roleYou will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

• Assisting customers by phone and email to provide tailored advice and support
• Delivering a high standard of customer service during busy and slow periods
• Handling sensitive and sometimes complex enquiries with professionalism and care
• Accurately logging all interactions on the CRM system
• Referring callers to specialist teams when appropriate
• Liaising with internal departments to resolve enquiries effectively
• Managing and prioritising workload in line with service demand

What you'll need to succeed

• Experience in a call centre, customer service agent, student support agent or similar role is required
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Good IT skills and the ability to learn new systems quickly
• Ability to work independently and use initiative
• A professional, empathetic approach with a strong understanding of confidentiality

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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