Job Description

Property Management Services Officer

• Location:Newham
• Rate: 22.79 per hour PAYE or 29.75 per hour Umbrella
• Working Arrangements: Hybrid working arrangements, working from home and office based
• Contract: Temporary, 3 months initially with view for further extension thereafter

Are you an experienced housing professional with a passion for supporting vulnerable residents and delivering excellent tenancy management services? We are recruiting for a Property Management Services Officer to join a busy and dynamic Temporary Accommodation Service within a London local authority.

This is an exciting opportunity to manage a diverse portfolio of temporary accommodation properties, working closely with residents, landlords, contractors and partner agencies to ensure high-quality housing management services are delivered.

The Role

As a Property Management Services Officer, you will be responsible for providing a customer-focused property and tenancy management service across a portfolio of temporary accommodation properties. You will support residents to sustain their tenancies, ensure properties are managed effectively, and take appropriate action to address tenancy breaches while safeguarding vulnerable households.

Key responsibilities include:

• Managing a portfolio of temporary accommodation properties.
• Conducting property inspections, tenancy audits and tenancy reviews.
• Carrying out sign-ups, viewings, terminations and post-void inspections.
• Supporting residents with tenancy sustainment and providing advice, guidance and signposting services.
• Investigating tenancy breaches and taking appropriate enforcement action where necessary.
• Working closely with internal departments, landlords, contractors, social care teams and other partner agencies.
• Monitoring and reporting repairs, ensuring contractors deliver services effectively and efficiently.
• Preparing legal documentation, witness statements and evidence for court proceedings where required.
• Managing complaints and enquiries from residents, councillors and stakeholders.
• Maintaining accurate records and case management information on housing management systems.

About You

To be successful in this role, you will have:

• Experience working within housing management, tenancy management or temporary accommodation services.
• Knowledge of homelessness, temporary accommodation and the challenges facing local authority housing services.
• Experience of lettings and property management, relating to assured short-hold and non-secure tenancies
• Understanding of property management, health and safety, and landlord responsibilities.
• Experience managing tenancy breaches, enforcement cases and preparing legal documentation.
• Strong customer service, communication and case management skills.
• Experience using housing management databases, ideally Northgate or similar systems.
• The ability to work independently, manage competing priorities and meet deadlines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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