Job Description

I am looking for an Administration Assistant to work on behalf of a prestigious local Birmingham based housing association.

The role:

• To telephone residents to book appointments.
• preparation of letters, and other correspondence.
• Deal with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys.
• Arranging or generating purchase orders as required.
• Organising and setting up meetings utilising Office Outlook or equivalent.
• Taking and preparation of minutes.
• Electronic filing and searching information within systems.
• Receive visitors and where appropriate, provide hospitality to deliver a professional meet and greet service.

You will receive:

• 17 - 17.50 P/H (umbrella - weekly paid)
• 3 months worth of work (could be extended depending on workload)
• 37 hours a week. 8:30am - 16:30pm Monday - Friday
• Hybrid work available once up to speed

The successful canddiate will have:

• Excellent communication skills including clear written and spoken English
• Excellent customer care and interpersonal skills.
• IT literacy including information systems, databases and email.

You will need:

• Experience of customer service focused work, in either a face to face or telephone environment
• A basic knowledge of Contact Centre processes and telephone systems
• Good knowledge of Microsoft packages

If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)!

INDPS