Job Description

Our client, a well-established organisation supporting people experiencing homelessness and social exclusion, is looking to recruit a dedicated Complex Needs Homeless Support Worker to join their passionate team.

This is a rewarding opportunity for someone who is committed to empowering vulnerable adults with multiple and complex needs to achieve greater independence and improve their quality of life.

The Role

As a Complex Needs Homeless Support Worker, you will work directly with individuals who are experiencing homelessness or are at risk of homelessness and who may face challenges including mental ill-health, substance misuse, offending behaviour, physical health issues, and trauma.

Using a person-centred and trauma-informed approach, you will provide practical and emotional support while helping clients access the services they need to move towards stable accommodation and independent living.

Key Responsibilities

• Manage a caseload of clients with complex and multiple support needs.
• Complete comprehensive needs, support, and risk assessments.
• Develop, implement, and regularly review person-centred support plans.
• Support clients to access accommodation, healthcare, benefits, mental health services, substance misuse treatment, education, and employment opportunities.
• Build positive, professional relationships that encourage engagement and promote independence.
• Work collaboratively with housing providers, local authorities, NHS services, probation, and voluntary organisations.
• Maintain accurate and up-to-date case records and reports.
• Respond appropriately to crisis situations, safeguarding concerns, and challenging behaviour.
• Promote safeguarding, equality, diversity, and inclusion at all times.

About You

Our client is looking for candidates who have:

Essential

• Previous experience supporting people experiencing homelessness, rough sleeping, or those with complex needs.
• Knowledge of trauma-informed practice, safeguarding, and person-centred support planning.
• Understanding of issues including mental health, substance misuse, domestic abuse, offending behaviour, and social exclusion.
• Excellent communication and relationship-building skills.
• Strong organisational and case management abilities.
• Ability to work both independently and as part of a multidisciplinary team.
• A compassionate, resilient, and non-judgemental approach.

Desirable

• NVQ Level 3 (or equivalent) in Health & Social Care, Housing, or a related discipline.
• Experience working within supported housing, hostels, outreach, Housing First, or similar services.
• Knowledge of PIE (Psychologically Informed Environments) and harm reduction approaches.
• Full UK driving licence.

What's on Offer

• Competitive salary.
• Generous annual leave.
• Pension scheme.
• Comprehensive induction and ongoing training.
• Career development opportunities.
• Employee wellbeing support.
• A supportive and collaborative working environment where your contribution truly makes a difference.

Apply Today

If you're passionate about supporting people with complex needs to rebuild their lives and would like to join an organisation making a genuine impact within the community, we'd love to hear from you.