Neighbourhood Officer
- Rate of Pay: 21.86 PAYE or 27.76 per hour Umbrella
- Job Type: Temporary
- Location: SE28 8RA, London (2 office days per week - Tuesday & Thursday)
We are recruiting for an experienced Neighbourhood Officer to join a leading Housing Association on a temporary basis. This is a customer-facing role where you will take ownership of a designated neighbourhood, ensuring residents receive an excellent housing management service while driving customer satisfaction, community engagement, and neighbourhood improvements.
Acting as the main point of contact for residents, you will manage tenancy-related matters, customer enquiries, estate inspections, neighbourhood plans, and community safety concerns. Working closely with internal teams and external partners, you will play a key role in creating safe, sustainable communities and maintaining high standards across your patch.
Day-to-Day Responsibilities
- Manage customer enquiries and housing management cases, including complaints, mutual exchanges, successions, assignments, lettings, and community safety concerns.
- Act as the primary point of contact for residents, delivering a proactive and responsive service.
- Develop and deliver neighbourhood plans to improve customer satisfaction and local performance.
- Conduct estate, scheme, and property inspections, identifying issues and ensuring timely resolution.
- Monitor and manage neighbourhood risks, escalating concerns where necessary.
- Use customer feedback and performance data to identify trends and drive service improvements.
- Work with Community Safety teams and external agencies to tackle anti-social behaviour and neighbourhood issues.
- Support resident engagement activities, meetings, and community events.
- Assist with the turnaround of empty homes, including viewings and sign-ups.
- Support compliance programmes by helping resolve access issues for essential safety works.
- Work with Finance and Service Charge teams to ensure value for money for residents.
- Identify and support vulnerable residents, including safeguarding referrals when required.
- Promote digital services and self-service options to customers.
- Manage local budgets effectively and contribute to achieving service targets.
Required Skills & Experience
- Previous experience in a Neighbourhood Officer, Neighbourhood Manager, Housing Officer, Tenancy Officer, or Housing Management role.
- Ideally gained within a Housing Association environment.
- Strong knowledge of tenancy and housing management.
- Experience dealing with complaints, customer enquiries, and neighbourhood issues.
- Excellent customer service and stakeholder management skills.
- Ability to manage a varied caseload independently and prioritise workloads effectively.
- Strong problem-solving, decision-making, influencing, and negotiation skills.
- Experience using housing management systems and performance data.
- Excellent written and verbal communication skills.
- Ability to analyse customer information, legal documents, service charges, and budgets.
- Understanding of safeguarding, equality, diversity, and inclusion principles.
- Flexible approach to occasional evening or weekend working (TOIL provided).
- Basic DBS check required.
- Driving licence not essential but would be advantageous.
- Travel expenses paid.
- Personal safety equipment provided for community visits.
To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience.