Job Description

The role of Customer Experience Advisor is focused on delivering exceptional service to customers. Based in Andover, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving.

Client Details

This is a temporary opportunity with a well-regarded organisation. Operating as a mid-sized company, they are dedicated to providing high-quality products and services to their clients and customers.

Description

• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Address and resolve customer complaints in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services.
• Collaborate with internal teams to ensure customer satisfaction and timely issue resolution.
• Identify opportunities to improve the customer experience and suggest improvements.
• Assist in processing orders, forms, and applications as required.
• Follow company policies and procedures to maintain a consistent standard of service.

Profile

A successful Customer Experience Advisor should have:

• Strong communication and interpersonal skills.
• Proficiency in using computer systems and CRM software.
• Attention to detail and problem-solving abilities.
• A customer-focused approach with a positive attitude.
• Ability to work effectively in a team environment and independently.
• Be able to work in the office full time.

Job Offer

• Hourly pay ranging from £14.00 to £16.00.
• Temporary role offering new experiences.
• Opportunity to work with a supportive and collaborative team in Andover.
• Potential for professional growth and skill development.