Job Description

Area Tenancy Manager - Immediate Start!

Hybrid Temp (Ongoing) PAYE £22.41/hr Ltd/Umbrella £29.51/hr 2-3 days per week in office Basic DBS required

Are you passionate about supporting communities, improving neighbourhoods, and making a real difference in social housing? We're looking for a proactive, confident Area Tenancy Manager (ATM) to join our Housing team and deliver high-quality tenancy and estate management across a defined patch.

What You'll Be Doing

Tenancy Management

• Overseeing the full tenancy lifecycle-from sign-ups to end-of-tenancy
• Ensuring residents understand and comply with tenancy conditions
• Investigating tenancy breaches and taking proportionate enforcement action

Income & Arrears Management

• Maximising rental income through effective rent collection
• Managing arrears with early intervention and tailored support
• Preventing escalation to legal action wherever possible

Anti-Social Behaviour (ASB)

• Responding to ASB reports and conducting investigations
• Working with partners like Police & Community Safety teams
• Taking balanced action including mediation, warnings, and legal steps

Estate & Community Management

• Monitoring estate conditions and raising issues such as safety, repairs, or environmental concerns
• Liaising with contractors and Estate Services to maintain excellent standards
• Building positive relationships with residents and community groups

Safeguarding & Supporting Vulnerable Residents

• Identifying vulnerable tenants and making appropriate referrals
• Using a person-centred approach while balancing enforcement duties
• Applying strong lone-working awareness and safety protocols

Void & Lettings Management

• Overseeing void turnaround to reduce re-let times
• Minimising rental loss by ensuring efficient property processes

Legal & Compliance

• Preparing documentation for legal proceedings when required
• Ensuring work aligns with legislation, policy, and regulatory frameworks

Your Impact

As an Area Tenancy Manager, you'll play a vital role in: Sustaining successful tenancies Maintaining safe, thriving estates Reducing ASB and protecting communities Maximising income to support essential services Safeguarding vulnerable residents Protecting the Council's housing assets and reputation

You will be the key link between tenants and the Council-balancing support, fairness, and enforcement to create stable, safe, well-managed neighbourhoods.

What We're Looking For

• Experience in social housing / tenancy management
• Confident lone-working & managing vulnerable residents
• Strong communication, investigation, and problem-solving skills
• Ability to manage challenging situations with professionalism
• Knowledge of housing law (desirable but not essential)

Additional Details

• Start Date: ASAP
• DBS: Basic check required
• Contract: Ongoing temp
• Pay:
  • £22.41/hr PAYE
  • £29.51/hr via Ltd/Umbrella
• Location: Hybrid with 2-3 days in the office

Ready to make a difference? Apply now and help shape stronger, safer communities!