Job Description

Support Worker: Veterans, complex needsLOCATION: Honiton and ExeterHOURS: 30 hours per week - Monday to Friday (Required to work 1 Saturday out of 6)SALARY: £15.34 + Holiday payDURATION: Temp to perm Are you passionate about making a positive difference in people's lives? We are looking for a dedicated Support Worker to join our team, supporting veterans and individuals who have experienced homelessness or are at risk of homelessness. This is a rewarding opportunity to provide person-centred, solution-focused support to help people achieve their goals, develop independence, and move forward with confidence.About the Role As a Support Worker, you will manage a caseload of approximately 5-8 customers, allowing you the time and capacity to provide high-quality, tailored support. You will work as part of a wider team supporting individuals with moderate to high support needs across the Honiton and Exeter areas. You will take a holistic approach to support, working with customers to identify their goals and aspirations while helping them build the skills needed to live independently. Your responsibilities will include:

• Providing person-centred support to veterans and people experiencing homelessness.
• Managing a caseload and developing positive working relationships with customers.
• Creating, reviewing, and updating support plans and risk assessments.
• Supporting customers with issues including housing, mental health, substance misuse, benefits, employment, education, and training.
• Working collaboratively with external agencies, landlords, and partner organisations.
• Supporting individuals to access services and opportunities within their community.
• Promoting independence, choice, and self-determination.
• Using initiative and problem-solving skills to manage challenging situations positively.

• Demonstrate a deep understanding and empathy for the unique challenges faced by ex-veterans
• Possess excellent communication skills, with the ability to listen, empathize, and provide tailored support
• Exhibit a proactive and problem-solving mindset, ready to navigate complex situations with care and diligence
• Collaborate effectively with a diverse range of stakeholders, including healthcare professionals and community organizations
• Maintain meticulous records and documentation, ensuring the highest standards of care and compliance

• Experience supporting vulnerable individuals from a range of backgrounds.
• Experience working within housing support, homelessness, social care, or a similar environment (desirable).
• The ability to build positive relationships with customers, colleagues, and external partners.
• Experience completing records, support plans, action plans, and risk assessments.
• A good understanding of safeguarding and the challenges faced by vulnerable people.
• The ability to work independently, manage your own workload, and contribute effectively as part of a team.
• A flexible and proactive approach, with strong communication and problem-solving skills.
• The ability to promote independence and empower individuals to achieve their goals.