Job Description

Join a well-established Housing Association in a rewarding role where you'll play a vital part in keeping homes safe, maintained, and customers informed. This Repairs Planner position offers the opportunity to join a busy Property Services team on a rolling contract, providing consistent and stable work.

You'll be responsible for planning and coordinating responsive repairs, ensuring operatives are scheduled efficiently while delivering an excellent customer experience. Working closely with internal teams, contractors, and residents, you'll help ensure repairs are completed on time, resources are utilised effectively, and service standards are consistently achieved.

We'd love to hear from anyone with a background as a Repairs Planner, Planner, Scheduler, Resource Planner, Works Coordinator, Maintenance Planner, Service Coordinator, or anyone with experience within social housing, property maintenance, repairs, customer service, or scheduling.

As a Repairs Planner, you will be:

Scheduling responsive repairs and maintenance appointments for operatives and contractors

Managing engineers' diaries to maximise productivity and minimise travel time

Liaising with customers to arrange, confirm, and amend repair appointments

Monitoring outstanding repairs and ensuring work is completed within agreed service level agreements (SLAs)

Responding to emergency repairs and adjusting schedules to meet changing priorities

Updating internal systems with accurate job and appointment information

Working closely with Property Services teams to ensure an efficient and customer-focused repairs serviceI'd love to speak to anyone who has:

Previous experience in a planning, scheduling, or repairs coordination role

Experience within social housing, property services, repairs, maintenance, or a similar customer-focused environment

Excellent organisational skills with the ability to prioritise a busy workload

Strong communication skills and the confidence to liaise with customers, operatives, and contractors

Good IT skills and experience using scheduling or housing management systemsKey requirements for this Repairs Planner role:

Previous experience within a planning or scheduling position

Experience coordinating repairs or maintenance work is highly desirable

Excellent attention to detail and problem-solving skills

The ability to work effectively in a fast-paced environmentThe role is offering the following benefits:

35 hours per week, Monday to Friday

Rolling contract with consistent, stable work

Supportive team environment with the potential for contract extensionThis role is offering an hourly rate of £20.00.

Travel & LocationThis role is based in Birmingham, with excellent transport links across the city via the M5, M6, M42 and A38, alongside regular rail and bus services, making it easily accessible from across the West Midlands.

If this Repairs Planner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for more information