Job Description

Operations Administrator

Customer Accounts Team

We're looking for an Operations Administrator to join our Customer Accounts team.

This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.

You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.

Key Details

Pay: £14 per hour

Hours: Monday to Friday, 8:30am - 5:00pm, paid weekly every Friday

Contract: 12-week temporary assignment

Opportunity: Potential to become permanent after 12 weeksWhat You'll Be Doing

Processing customer account tasks accurately and within agreed timeframes

Communicating with customers by phone, email and letter

Resolving queries at first point of contact where possible

Handling customer documents and requests with care and precision

Identifying and supporting vulnerable customers sensitively and in line with FCA guidance

Recognising and managing complaints in line with company and regulatory procedures

Escalating more complex issues to senior team members when required

Completing administrative tasks to a high standard

Supporting the wider team and contributing to process improvements

Following all relevant policies, procedures and regulatory requirementsWhat We're Looking For

Strong attention to detail

Clear and confident communication skills

A team-focused approach

Ability to manage multiple tasks and adapt to business needs

Professional and customer-focused mindset

Willingness to take ownership and deliver high-quality outcomes

If you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age