Job Description

Operations Administrator FTC

Location: Office based, Cannock

Salary: £26,227.50 per annum pro rata

Contract Type: 9 months FTC

What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Phoenix Health & Safety, part of Wilmington plc, is looking for a highly organised Operations Administrator to join our team. This is a data-driven administrative role that is essential to the smooth running of the Operations Department.

You'll manage a high volume of administrative tasks, maintain accurate records and ensure course procedures and policies are followed.

You'll also provide excellent customer service by responding to telephone and email enquiries from students.

The successful candidate will have strong time management and prioritisation skills, work accurately under pressure and be able to manage their own workload while supporting the wider team.

Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"!

Job Purpose, Tasks and Responsibilities

The role plays a vital part in the administration and smooth running of the Operations Department, ensuring all course procedures and policies are adhered to.

Excellent customer service is essential, as is the ability to work accurately and efficiently. The ideal candidate will be competent in prioritising tasks and working with little supervision.

The successful candidate will be self-motivated, trustworthy and work alongside a team of seven people within the Operations Administration department.

You will be responsible for:

• Managing the administration for courses.

• Enrolling delegates onto their respective online accounts.

• Registering delegates with the awarding body.

• Processing and submitting course results.

• Creating and running reports for clients.

• Sending course certificates to students within KPI deadlines.

• Responding to telephone and email enquiries from students.

• Assisting colleagues with general administrative duties.

• Ensuring all course procedures and policies are followed accurately.

What’s the Best Thing About This Role

This is an excellent opportunity to become part of a supportive and collaborative Operations team where your work has a direct impact on delivering an outstanding experience for our students.

Every day brings a variety of administrative tasks, allowing you to develop your organisational skills while contributing to the successful delivery of our training programmes.

What’s the Most Challenging Thing About This Role

This role involves managing a high volume of data entry and administrative processes while maintaining a high level of accuracy. You'll need to effectively prioritise your workload, meet deadlines and respond to student enquiries, often balancing multiple tasks simultaneously.

What We’re Looking For

To be successful in this role, you must have:

• Proven experience as an Administrator.

• Outstanding communication and interpersonal abilities.

• Excellent organisational skills.

• Strong attention to detail.

• Strong prioritisation and time management skills.

• Ability to handle confidential information.

• Ability to multitask effectively.

• Excellent customer service skills.

• Ability to manage your own workload and assist team members when needed.

• Ability to adapt to new software packages.

• Fully conversant in Microsoft Word and Excel.

To be successful in this role, it would be great if you have:

• Experience working with e-learning platforms or within an e-learning environment.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on "APPLY" today