Job Description

Customer Services Coordinator

Location: Birmingham

Salary: GBP32,229 per year. Increases after probation.

Hours: Monday - Thursday, 8am - 4.30pm. Fridays, 8am - 1.30pm.

Job type: 18-month FTC, maternity cover.

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Coordinator to join their ever-expanding team. This role is maternity cover for 18 months.

Responsibilities of the Customer Service Coordinator:

· Process sales orders and maintain order data

· Handle customer enquiries from order to delivery

· Advise customers of order status, changes and supply issues

· Liaise and interact with other departments to ensure:

o effective order progression

o effective problem resolution

o accurate customer feedback

· Perform customer verifications

· Perform general office duties and project work as required

Requirements of the Customer Service Coordinator:

· Excellent telephone manners

· Strong communication skills (verbal and written)

· A strong customer service approach

· A committed team player

· A confident user of standard MS Office applications (Outlook, Word, Excel)

· Familiar with CRM systems (ideally Salesforce)

· A proactive approach to work and problems

If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now