Job Description

Job Title: Business Support Officer

Location: Hounslow - Hybrid working, 2 days Office

Hourly rate 17.09 PAYE / 22.65 UMB Per Hour

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

A Local Authority based in Hounslow are looking for a motivated and organised Business Support Officer to join there Customer Financial Services Team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys providing high-quality administrative and customer support.

The Role

As a Business Support Officer, you will play a key role in supporting the effective delivery of financial and administrative services. Working closely with colleagues across the Finance and Resources function, you will ensure processes run smoothly, information is maintained accurately, and customers receive an excellent service.

Key responsibilities include:

• Providing professional administrative support across the team.
• Maintaining accurate financial records, data and documentation.
• Responding to customer and stakeholder enquiries in a timely and professional manner.
• Coordinating meetings, reports, correspondence and other departmental activities.
• Updating and maintaining electronic systems and databases.
• Managing competing priorities and supporting service delivery deadlines.
• Contributing to continuous improvement initiatives and operational efficiency.

What We're Looking For

We're seeking someone with a strong commitment to customer service and a proactive approach to supporting business operations.

Key skills and experience:

• Customer Service Excellence - Ability to deliver a professional, responsive and customer-focused service to internal and external stakeholders.
• Administrative Support - Strong administrative skills with experience managing records, correspondence and business support activities.
• Financial Administration - Confidence working with financial information, records and documentation with accuracy and integrity.
• Communication Skills - Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
• Organisation & Prioritisation - Highly organised, able to manage multiple tasks, work to deadlines and prioritise effectively.
• IT & Microsoft Office Proficiency - Comfortable using Microsoft Office applications and a variety of business systems, with the ability to learn new technologies quickly.
• Attention to Detail - Strong focus on accuracy and quality when processing information and maintaining records.
• Team Collaboration - A positive team player who enjoys working collaboratively and supporting colleagues to achieve shared goals.
• Adaptability & Flexibility - Able to adapt to changing priorities and work effectively within a busy and evolving environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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