Job Description

RECEPTIONIST
PCD330259
Full-time

Job Description
JOIN US
At the organisation we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health and wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends and family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption and shared parental leave
• Course Sponsorship
• 30% F&B discount at the organisation hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Stream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• Bi-Monthly Employee (400 net)
• Employee of the Year (1500 net)
And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it is busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.