Job Description

Service Designer

3 Month contract - Inside IR35 - up to 580 per day

London based - hybrid working - 2-3 days onsite

Government sector - must have current and active SC Clearance to be considered

Key Responsibilities:

• Plan, lead, and deliver service design for public service in Discovery,
• Apply a range of methods-e.g. stakeholder interviews, contextual inquiry
• Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows
• Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions
• Collaborate with cross functional teams - User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven.
• Communicate findings to varied audiences-through visual artefacts, presentations, and stakeholder playbacks
• Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment
• To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand

Skills & Experience

• Excellent experience advocating for and working within GDS service standards.
• Create engaging narratives and stories based on research findings to communicate insights effectively.
• Strong portfolio or case studies showing research that informed successful service or product outcomes
• Incredible and demonstrable experience creating user journey maps or E2E diagrams.
• Strong storytelling skills with an ability to present complex information clearly.
• Excellent communication and collaboration skills.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.