Job Description

ServiceNow Designer (Telecoms)
London (Hybrid)
6 Month Contract
£450/day (Outside IR35)

ServiceNow Designer needed with strong Telecoms industry experience. 6 Month Contract based in London (Hybrid). Start ASAP in July/August 2026.

Hybrid Working - 3 days/week remote (WFH), and 2 days/week working from the office in London.

Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project:

• Designing, creating, modifying + implementing ServiceNow toolset components including: ITSM, CSM, ITAM, ITOM, IRM, CMDB.
• Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform.
• ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases.
• ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax.
• ServiceNow enhancement requests to the customer's ServiceNow instances, including changes to the user interface, system properties, foundation data + workflows.
• System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches.
• ITIL Service Management certification advantageous (ITIL v3 certification).