Job Description

ServiceNow Designer needed for a long-term project with a company in the Telecommunications industry.

6 months rolling contract / OUTSIDE IR35

Roles and Responsibilities

• Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
• Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
• Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
• Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
• Identify system deficiencies, recommend solutions as a trusted advisor to clients
• Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, testing and production environments
• Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Skills Required :

• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
• Understanding of the project delivery lifecycle and processes
• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
• Consultative and analytical approach
• Real world exposure to cloud technologies and S-a-a-S
• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas